Policy

Refund Policy

Clear rules for instant digital downloads, support requests, and refund exceptions when something genuinely goes wrong.

Support: contact page Digital downloads are delivered immediately. Most sales are final unless a valid issue is confirmed.

Delivery Orders are delivered as instant downloads, with access links shown after checkout and sent by email.

Refund window Refund requests generally need to be made within 7 days of purchase, unless the law requires otherwise.

Best next step If something is off, contact support with your order details so we can fix it or review the request properly.

This Refund Policy applies to digital products sold on JamaicanPatwah.com (including checkouts powered by Lemon Squeezy). Our products are delivered as instant digital downloads (for example, PDF workbooks and ebooks). Because digital files are delivered immediately and cannot be “returned,” all sales are generally final. However, if something genuinely goes wrong, we will work with you to fix it — or issue a refund where appropriate.

Instant Delivery

After checkout, customers receive:

An immediate download link on the confirmation page, and
A download link via the email receipt.

If you don’t receive your download, please check your spam/junk folder first, then contact us for assistance.

Eligibility for Refunds

We may issue a refund in the following situations:

Technical delivery issues: You cannot access the file due to a verified technical problem and we are unable to resolve it within a reasonable time.
Duplicate purchase: You accidentally purchased the same item more than once.
Wrong product purchased: You purchased the wrong digital product and contact us within 24 hours of purchase, and you have not downloaded/accessed the file (where download tracking is available).
Corrupted/defective file: The file is unreadable or clearly broken, and we cannot provide a working replacement.

Non-Refundable Situations

Refunds are not provided for:

Change of mind after delivery (“I didn’t like it” / “I no longer want it”).
Failure to read the product description, file format details, or compatibility requirements.
Purchases made through Amazon (those are handled under Amazon’s policies).
Requests submitted outside the refund window (unless required by law).

Refund Window

Refund requests must be submitted within 7 days of purchase. After 7 days, refunds are generally not available unless legally required.

How to Request a Refund

To request a refund, please use our contact page and include:

Your order email and/or order number
The product name
A brief explanation of the issue

We typically respond within 1–2 business days.

Chargebacks

If you experience an issue, please contact us first. We can usually resolve it quickly. Unnecessary chargebacks can delay a solution and may make it harder to confirm what happened with the order.

Questions about a refund request or a missing file? Send your order details through our contact page and we will help you from there.

Need help with a purchase?

Send the order email, product name, and issue summary so support can review the request faster.

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